Refund policy
30-Day Return Window
You may request a return within 30 days after your order is delivered.
To be eligible for a standard return, the item must be unused, unopened, and in its original sealed packaging. Packaging and product labels must be intact, and proof of purchase is required.
Requesting a Return
Before sending anything back, please contact us through our Contact Us page:
https://www.wovenmeadow.com/pages/contact-1
Include your order number, the product you wish to return, and the reason for the request.
If your return is approved, we will provide the return address and instructions. Items sent back without prior authorization might not be accepted.
Return Shipping
For returns caused by a change of mind, an accidental order, or another reason unrelated to product quality or fulfillment error, the customer is responsible for return shipping. We recommend using a trackable shipping service.
If an item is damaged, defective, incomplete, or incorrect, Woven Meadow will cover any return shipping required as part of the approved resolution.
Damaged, Incorrect, or Missing Items
Please inspect your order after delivery.
If an item arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery. Include your order number and clear photographs of the product, packaging, shipping label, and affected items.
After reviewing the claim, we may offer a replacement, reshipment, partial refund, or full refund, depending on the circumstances.
Seed Quality and Germination Concerns
Seeds are natural products, and germination and growing results are affected by conditions outside our control, including temperature, moisture, soil preparation, planting depth, timing, pests, storage, and ongoing care. We cannot guarantee a particular germination rate, bloom date, plant size, or finished-garden appearance unless expressly stated on the product page.
Opened or planted seeds are normally not eligible for a standard return. However, if you believe there is a genuine seed-quality issue, contact us within 60 days of delivery.
Please include your order number, photographs of the seed packet and label, the sowing date and method, and a description of the growing conditions. We will review the information and provide an appropriate resolution when a product defect is reasonably supported.
Non-Returnable Items
The following items cannot be returned:
- Opened, planted, or partially used seed packets, except for an approved quality claim
- Seeds that have been improperly stored or exposed to excessive heat, moisture, or contamination
- Customized or specially packaged products
- Gift cards
- Items clearly identified as final sale before purchase
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make a reasonable effort to accommodate the request, but cancellation or modification cannot be guaranteed after an order has entered processing or has shipped. If the order has already shipped, the standard return conditions apply.
Refunds
We will notify you after receiving and inspecting an approved return.
If the refund is approved, it will be issued to the original payment method. Please allow up to 5 business days for us to process an approved refund. Your bank or card issuer may require additional time, generally up to 10 business days, to post the funds.
If more than 15 business days have passed since your refund was approved, please contact us.
Exchanges
We do not process direct exchanges. The fastest way to receive another product is to return the eligible item and place a new order after the return has been approved.
Consumer Rights
This policy does not limit any rights available to you under applicable consumer protection laws.
Contact Us
For return or refund questions, contact us through: