Shipping policy
Shipping Destinations
Woven Meadow currently ships to delivery addresses within the United States. Shipping availability is determined by the address entered at checkout.
Shipping Cost
We offer free standard shipping on all Garden Kit orders within the United States. No promotional code is required.
Order Processing
Orders are typically processed within 3–5 business days. Business days do not include weekends or U.S. public holidays.
Processing may take slightly longer during holidays, periods of high order volume, or when additional order verification is required. Receiving an order confirmation does not mean that the order has shipped.
Estimated Delivery
After an order has shipped, standard delivery typically takes 12–20 business days.
Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, service interruptions, and incorrect or incomplete addresses may affect delivery time.
Order Tracking
When tracking is available, you will receive a shipping confirmation containing your tracking information.
Tracking activity may take 1–3 business days to appear after the shipping confirmation is sent.
Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible. We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order has entered processing or has shipped.
Woven Meadow is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
Delayed or Lost Packages
If tracking has not updated for more than 7 business days, or if your order has not arrived within 5 business days after the estimated delivery window, please contact us with your order number.
We will work with the shipping carrier to investigate. If a package is confirmed lost before delivery, we will offer an appropriate replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier first, and then contact us within 7 days of the recorded delivery date.
Damaged or Incorrect Orders
Please inspect your order after delivery. If an item arrives damaged, incomplete, or incorrect, contact us within 7 days and include your order number and clear photographs of the issue.
Eligible claims will be handled according to our Return & Refund Policy.
Contact Us
For shipping questions or assistance with an order, please contact us through our Contact Us page: